This Introduction to Supervision training consists of three one-hour weekly online sessions designed to introduce basic supervisory skills. These sessions are geared towards new supervisors to gain a foundation, and senior/veteran supervisors to polish old skills and learn new skills.
Session 1: FROM MANAGEMENT TO LEADERSHIP: ESSENTIAL SKILLS
Your Primary Responsibilities: Preparation, Performance and Productivity of Your Team
Four Critical Skills: Communicate, Teach, Evaluate, Give Feedback
Situational Leadership: When and How to Provide Direction and Support
Session 2: CRITICAL ISSUES IN THE WORKPLACE
Employment Laws You Need to Know: Employment-at-Will, FLSA, ADA, EEO, Anti-Discrimination
Employment Law: When to Terminate
Creating a Culture of Excellence: Courtesy, Professionalism and Respect
Session 3: CONFLICT RESOLUTION AND DIFFICULT CONVERSATIONS
Difficult Conversations: When Things are Not Working and Termination is Necessary
Strategies for Managing and Understanding Interpersonal Conflict
Motivating Top Performers and Performance Expectations for All
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